At EverTrending Store, we strive to provide our customers with high-quality products and an exceptional shopping experience. However, we understand that sometimes things may not go as planned. Please review our Return and Refund Policy below for clarity on our process.

1. Return Eligibility:

You may request a return within 14 days of receiving your order if the items are defective, damaged, or not as described.

To initiate a return, don't hesitate to contact our customer service at info@lcarter-enterprises.com with your order number and a brief description of the issue.

2. Non-Returnable Items:

Certain products are non-returnable, including:

3. Return Process:

After your return request is approved, we will provide you with a return shipping address.

Please ensure that items are unused, in their original packaging, and include all accessories and manuals.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Process:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method.

Depending on your bank or credit card company, it may take additional time for the funds to reflect in your account.

5. Exchanges:

We currently do not offer direct exchanges for items. If you would like a different item, please initiate a return and place a new order.

6. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue by providing you with a replacement or refund.

7. Customer Support:

For any questions or concerns regarding your return or refund, please contact our customer support team at [your email address]. We are here to assist you!

Note:

As we dropship from AliExpress, returns may be subject to the policies of the individual suppliers. We will do our best to ensure a smooth return process.

Thank you for shopping at EverTrending Store! We appreciate your business and are committed to your satisfaction.